Legal
Terms of service
1. Agreement
These terms govern your use of the REO website and, together with a signed order or subscription agreement, the REO platform. By using the website or platform you accept these terms.
2. The service
REO provides software for operating parcel locker networks: a cloud dashboard, on-device applications, and APIs. REO does not manufacture, sell, or maintain locker hardware, and is not a party to delivery contracts between operators, carriers, and recipients.
3. Accounts and acceptable use
You are responsible for the credentials and API tokens issued to your team and integrations. You may not attempt to access another network's data, probe or disrupt the service, or use the platform for unlawful purposes. We may suspend access that threatens the security or stability of the service.
4. Subscriptions and billing
Platform plans are billed per locker under management as described on the pricing page or in your order. Fees are exclusive of taxes. Either party may terminate as set out in the applicable subscription agreement; your data remains exportable for 30 days after termination.
5. Data
Operators own the data in their networks. We process it only to provide the service, as described in our privacy policy and any data processing agreement in place.
6. Availability and liability
Service level commitments, where applicable, are defined in your subscription agreement. To the maximum extent permitted by law, REO's aggregate liability is limited to the fees paid in the twelve months preceding the claim, and we are not liable for indirect or consequential damages.
7. Changes
We may update these terms; material changes will be announced to platform customers in advance. Continued use after a change takes effect constitutes acceptance.
8. Contact
Questions about these terms: legal@reo.dev.